Frequently Asked Questions

Dropshipping is a retail fulfillment method where CalmCraft doesn't keep products in stock. Instead, when you place an order, we purchase the item from a third-party supplier who then ships it directly to you. This allows us to offer a wider range of sensory products without maintaining inventory, while keeping costs lower for our customers.

Our dropshipping model means that your products ship directly from our trusted suppliers. This may result in slightly longer shipping times compared to traditional retail, and in some cases, you might receive multiple packages if your order contains items from different suppliers. Rest assured that we carefully select our suppliers for quality and reliability.

While we don't physically handle every product, we thoroughly vet our suppliers and regularly review product quality through sample orders and customer feedback. We only partner with suppliers who meet our strict quality standards for sensory products, and we stand behind everything we sell with our satisfaction guarantee.

Dropshipping allows us to focus on what we do best: curating high-quality sensory products and providing expert guidance on their use. By eliminating the need for warehouse space and inventory management, we can offer a more diverse range of specialized sensory tools and pass the savings on to you.

If you receive a defective product, our return policy still applies. Simply contact our customer service team with photos of the issue, and we'll work directly with our suppliers to arrange a replacement or refund. Your satisfaction is our priority, regardless of our fulfillment method.

Our weighted products use non-toxic glass microbeads for weight, enclosed in separate compartments for even distribution. The outer covers are made from 100% OEKO-TEX certified cotton, and our premium range features organic cotton. All materials are hypoallergenic and free from harmful chemicals.

We recommend selecting a weighted blanket that is approximately 10% of the user's body weight. For children, start with a lighter weight and consult with a healthcare professional if you're unsure. Our product pages include detailed weight guides to help you make the right choice.

Yes, many of our products are designed specifically with sensory needs in mind. We offer a range of sensory-friendly items for children, including weighted lap pads, fidget toys, and tactile products. Always supervise young children when using weighted items and consult with a healthcare professional for personalized recommendations.

Most of our weighted blankets come with removable, machine-washable covers. The inner weighted portion should be spot cleaned only. For detailed care instructions, please refer to the product label or the care guide included with your purchase.

We offer limited customization options for select products, including weight adjustments and fabric choices for our premium range. Please contact our customer service team for more information about customization possibilities.

As we use dropshipping to fulfill orders, standard delivery within the UK typically takes 5-7 business days. Express delivery options are available at checkout for delivery within 2-3 business days. International shipping times vary by location, generally taking 10-20 business days depending on the supplier and destination.

Yes, we ship to most countries worldwide through our dropshipping partners. International shipping costs and delivery times are calculated at checkout based on your location and the weight of your order. Please note that not all suppliers ship to all countries, so product availability may vary by location.

We offer free standard shipping on all UK orders over £35. International orders over £75 may qualify for free or discounted shipping depending on the destination.

Once your order ships from our dropshipping partners, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or using the "Track Order" link in the footer of our site. Please note that tracking may become available only after the supplier has processed your order.

If your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damaged items and packaging. We'll coordinate with our dropshipping partners to arrange a replacement or refund as quickly as possible. In some cases, our suppliers may contact you directly to resolve the issue.

We offer a 30-day return policy for most unused items in their original packaging. Weighted blankets and certain sensory products may be returned within 14 days if unused and in original packaging. Custom orders are non-returnable unless defective.

To initiate a return, please visit the "Returns" section of our website or contact our customer service team. You'll need your order number and the items you wish to return. We'll provide a return shipping label and instructions.

Once we receive your returned items, refunds are typically processed within 5-7 business days. The funds may take an additional 3-5 business days to appear in your account, depending on your payment method and financial institution.

Yes, we offer exchanges for items of equal or lesser value. If you'd like to exchange for an item of higher value, you'll need to pay the difference. Please contact our customer service team to arrange an exchange.

For standard returns, customers are responsible for return shipping costs unless the item is defective or we made an error in your order. For defective items or our errors, we'll provide a prepaid return shipping label. Since we use a dropshipping model, some returns may need to be sent directly to our suppliers rather than to CalmCraft.

You can create an account by clicking the "Account" icon in the top right corner of our website and selecting "Create Account." You'll need to provide your email address and create a password. You can also create an account during the checkout process.

Yes, we offer guest checkout for customers who prefer not to create an account. However, creating an account allows you to track orders, save shipping information, and earn rewards points.

If you have an account, you can check your order status by logging in and visiting the "Order History" section. If you checked out as a guest, you can use the "Track Order" link in the footer of our site with your order number and email address.

Since we use dropshipping to fulfill orders, cancellations and changes must be made quickly. If you need to change or cancel an order, please contact our customer service team immediately. We can usually accommodate changes or cancellations within 3 hours of order placement, but cannot guarantee changes once the order has been submitted to our supplier partners.

Yes, we offer a CalmCraft Rewards program for registered customers. You earn points for purchases, reviews, and referrals, which can be redeemed for discounts on future orders. Visit the "Rewards" section of your account to learn more and check your points balance.

For most weighted blankets, we recommend spot cleaning the inner weighted portion and machine washing the removable cover on a gentle cycle with cold water. Air dry or tumble dry on low heat. Always check the care label on your specific product for detailed instructions.

Weighted products can be safe for children when used appropriately. We recommend age-appropriate weights (typically 10% of body weight), adult supervision, and ensuring the child can easily remove the weighted item themselves. Weighted products are not recommended for children under 3 years old or those with certain medical conditions.

With proper care, our weighted blankets and sensory products are designed to last 3-5 years of regular use. Fidget toys and smaller sensory items may have varying lifespans depending on usage intensity. All products come with a minimum 1-year warranty against manufacturing defects.

While many people benefit from weighted products, they may not be suitable for everyone. Consult with a healthcare professional before using weighted products if you have respiratory problems, circulatory issues, temperature regulation problems, epilepsy, or other medical conditions.

Most of our fidget and sensory toys can be cleaned with mild soap and water. For electronic sensory items, use a slightly damp cloth to wipe the surface. Detailed cleaning instructions are included with each product and can also be found on the product page on our website.